Gridhost are useless

Customer service in South Africa is shocking at best but by far one of the worst experiences I have EVER had is with Gridhost. I could not select all the bad items I wanted to check on the drop down box to categorize my complaint so I settled on “bad service”. That is an understatement. They don’t answer phones. They don’t call back. Their automated telephone system doesn’t work. They pass the buck. They don’t read previous history so don’t know what is going on. One dept has no idea what the other is doing. Between all their shuffling of companies and takeovers they lost an entire website. The don’t action queries or emails - I am STILL receiving emails about my account being “suspended due to non-payment” although I cancelled 3 months ago. Which they acknowledged. They just have NO IDEA of what is going on with their business. Even the managers don’t seem to care. There service is as bad as the rest of the staff. They were not even perturbed when I cancelled 10 accounts with them. Must be nice to have a business where you can watch customers walk away and not be dazed. Didn’t even ask why. Shocking shocking shocking customer service. AVOID AT ALL COSTS!!!