Going the Extra Mile!

WOW. Had a client who transferred their domain, and their previous provider cancelled their services before letting the domain transfer go through - which means our client's emails was down completely.

Called Gridhost in a panic and thank my lucky stars that Aphiwe picked up my call, because he is an absolute ROCKSTAR!!!

When i explained the situation, he did not merely tell me to contact the previous provider and once the domain has been transferred, to call them back.... (which he had every right to do, because they can not do much without having the domain released).

No, Aphiwe went above and beyond: he called the previous provider with me still on the line, and helped me to get this issue sorted out in a record time. What an absolute pleasant surprise; customer service like this is extremely rare these days.

Gridhost, thank you for employing ROCKSTARS!