1 reviews | Active since Jan 2014
Domain transfer and other woes
I am unsure of what has happened with Gridhost and WebAfrica over the past few years, but their service levels have hit rock bottom and I am truly starting to feel embarrassed by calling myself one of their clients.
The simple process of transferring my domain away from Gridhost due to their lack of response and service has truly become a painstaking and frustrating affair. Not to mention the horrible experience of trying to get a fibre line installed at my home, or where my dad has been debited twice for a service that wasn't even active at his home yet. So bad.
The main reason for me looking at transferring my domain away from Gridhost, as mentioned, is due to their lack of service, generic answers when they finally do respond and a very bad front-end user interface. The simple act of trying to change nameservers or domain contact details becomes as painful as cutting teeth, and the lack of service portrayed by the provider makes you simply not even want to open a ticket.
I am now stuck with no answers, already having paid my new hosting provider for the transfer and Gridhost not responding to tickets or even attempting to understand my situation.
In my honest opinion: stay away from this ISP and hosting provider, I could no longer recommend them to anyone.
Good morning Adriaan.
On behalf of Gridhost, I'm so sorry to hear about your most recent experience. Making things difficult is truly not our intention. A business should be looking for ways to decrease the amount of customer contacts coming in which is why we have spent a lot of time building a self service option on our website. With regards to your domain transfer, I requested that someone in the domains team contacts you to assist. As much as we would like, the fibre part of your query is something that we cannot assist with because Gridhost and Web Africa are two separate companies and all customers should treat us as such. Our team will be in touch to discuss your domain transfer.
Zaheer
Good morning Adriaan.
On behalf of Gridhost, I'm so sorry to hear about your most recent experience. Making things difficult is truly not our intention. A business should be looking for ways to decrease the amount of customer contacts coming in which is why we have spent a lot of time building a self service option on our website. With regards to your domain transfer, I requested that someone in the domains team contacts you to assist. As much as we would like, the fibre part of your query is something that we cannot assist with because Gridhost and Web Africa are two separate companies and all customers should treat us as such. Our team will be in touch to discuss your domain transfer.
Zaheer