AP
Andrew P
1 reviews | Active since Nov 2017
22 Nov 2017, 07:27
Disappointed with Gridhost
As a customer of Web Africa's for the past 3-4 years. I have never missed a single payment.
They are one of my hosting providers.
Due to the company split into Gridhost and Web Africa, the company was unable to move all my information correctly. In this process the payment details on the system did not transfer with success, not due to me but due to their ability to move everything over successfully.
Without contacting me they suspend my account, which in affect, suspended about 40-50 of my clients. Causing their emails and websites to go down.
I am beyond words as they did not give me the common curtsy one would expect when you have been supporting the business for several years.
I am truly disappointed over the way this was handled. Now after paying the account at 5:30 yesterday, everything is still down.
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Gridhost's replyOfficial
22 Nov 2017, 16:23Hi Andrew.
Thank you very much for taking my call earlier. We are glad to hear that the issue has been resolved on both the billing and technical side. We apologize for the inconvenience caused and we will work hard to gain your trust in Gridhost/Web Africa again.
Should you have any questions you are more than welcome to reach out to us on Facebook or Twitter. We monitor those platforms closely.
Best regards
Best regards,
Gridhost's reply22 Nov 2017, 16:23
Official
Hi Andrew.
Thank you very much for taking my call earlier. We are glad to hear that the issue has been resolved on both the billing and technical side. We apologize for the inconvenience caused and we will work hard to gain your trust in Gridhost/Web Africa again.
Should you have any questions you are more than welcome to reach out to us on Facebook or Twitter. We monitor those platforms closely.
Best regards
Best regards,