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Billy S

1 reviews | Active since Jan 2018

31 Jan 2018, 09:43

Constant suspension of services paid

Ever since Gridhost took over Webafrica in September 2017 I have had endless trouble with suspensions to my account. After several months of constantly sending proof of payments and phone calls my account still has not been reactivated for most of January 2018. When you log a complaint you get the following response. "Thank you for your email. We sincerely apologize for the huge delay in response, we have been experiencing a huge influx of ticket over the last few days." This in short actually says that we are not geared and or competent to help so many people. No one will take the time or the trouble to see why this is constantly happening and all I have to constantly do is send proof of payment just to get a response like the one above with no reaction even when I do. I had to spend more than an hour one day to explain to the person at gridhost that my payments are up to date and literally had to use step by step primary school language to get him to understand how his own system of payment works. I was reconected just to be suspended a couple of days later. This is the worst service delivery I have had to deal with in years from a company that is supposedly to be of a high standard. I would advise people to go to other service providers as there seems to be no help in sight. I do not know what to do so can someone maybe give me some solid advice?

Blessings Billy **********

0
Replies (5)
Gridhost
Gridhost's reply31 Jan 2018, 11:09
Official

Good morning Billy.

I tried calling but I was redirected almost immediately to your voicemail twice. Firstly I am really sorry to hear about your experience you've had with us thus far. I am happy to assist where ever I can to ensure your query is resolved. I went through your account to see why it is still suspended and I noticed that it is because the system did not mark the invoice as "paid" yet. The reason for this seems to be because the payment made on the 3/01 was short by a few cents. Since a system has no way of using discretion, we are happy to attend these types of situations manually. I also noticed that the reference you used for the latest payment was different to the preferred one that is shown in the email we send out. If EFT payments are made with the correct reference number, our system will automatically apply it to your account after sending the notification to us and will ensure that your service is uninterrupted.

Please know that the above information is purely based on what we see and that is why we wish to speak with you. I want to ensure that this is attended to as soon as possible Rest assured that we will try making contact again. You can find me on Facebook (www.facebook.com/gridhost) and Twitter (@gridhost) as well if you have any updates.

Zaheer

BS
Billy S's update09 Feb 2018, 11:10
Reviewer Update
To all who are interested Just an update on the Gridhost saga. After mailing the proof of payment several days ago I still have received no reply on any of what was sent. I have just again received a suspension notice and sent the following mail to Mpumi. To Mpumi Once again we sit with a problem and your customer care really sucks. I have sent you the proof of payment and still have not heard from you again and now I am again receiving a suspension notice. I know I did not pay at month end but my question is the following: 1. When are you going to contact me and apologize for the worst of worst customer care ever and acknowledge that you were wrong. 2. When are you going to apologise to me as the customer for what you have put me through these last couple of months? 3. What about all the weeks that I lost because I could not even open or send an email? Does this mean I have to pay for your bad service delivery? This will be published because this is wrong at so many levels. So again, when are you going to contact me? I feel that as the customer you get treated with no respect and they do not take responsibility even to the point of being civilized to make some attempt at apologizing. So any one who is looking for a service provider my advise is to stay away as far as possible from Gridhost. Billy
BS
Billy S's update14 Feb 2018, 14:30
Reviewer Update
Just to update you on the wonderful lack of service I received from Gridhost. After exhausting every avenue of trying to get some sort of service delivery satisfaction from Gridhost and proving them wrong in all their allegations of non payment I still have not received an apology letter or compensation for service paid for but not received. Even worse is the fact that we have tried to contact Gridhosts co-founder Myron Salant but even this has failed or should be seen as the reflection of the type of service you are to expect from Gridhost. I am now left with one option and that is to hand over the documentation to the CPA and hopefully they will resolve this matter.
BS
Billy S's update14 Feb 2018, 15:54
Reviewer Update
Just more proof of the incompetence of Gridhost. I was contacted by Mpumi just to be advised that I am now R69 in the rears. Not even solid paperwork can be understood by these so called consultants. I have now handed the process over to the CPA and will keep you up to date.
BS
Billy S's update28 Feb 2018, 08:08
Reviewer Update
Billy Softley · Virginia, Free State The Grihsot saga continues and all you get if you get hold of someone is to be promised that they will get to the bottom of this, which they never do, but it seems as if this is part of the training given to gridhost employees as part of their customer training. This is substantiated by the fact that the co-founder Mr Salant will make himself unknown and access your Linkdin account to see who you are rather than resolve his company problem. Instead of the trouble just resolve the issues. I have asked for my domain to be made available for transfer on the 16the of January 2018, again on 17 January 2018, on the 19th of February 2018 I even said I would pay whatever is outstanding because they are more interesrted in the money than the client but even this is ignored. All conversations on telephone when we asked to make our domain available for transfer is also ignored. I do not know what else to do except let the case go forward through the CPA or to fly down to Cape Town and maybe go and sit in their offices until someone has the guts to help me.