1 reviews | Active since Jul 2010
Complete lack of customer service
We took out a URL management and hosting package many years ago and were set up with a interface called PLESK. We have been having problems with mails hosted through the profile and when we called in they said that PLESK was not supported any more. When asked why we were not informed or what do we do, we got an effective shrug of shoulders over the phone. Web Africa / Gridhost have to be the most unhelpful, customer service un-oriented ******* in the IT industry. They now want to increase the subscription to a product they don't support. PS I have given 1 star above because I had to click one, they do not deserve any.
Good morning pbromley.
I am really sorry to hear about your latest experience with us. It is true that the Plesk version you are using is not a supported version however we as your hosting company supports it to the extent we always have so it is concerning to hear that you were not assisted in the usual manner. We also have plans to migrate customers who are on Plesk to the cPanel environment as it is much more secure and a lot easy to use. Notifications about this will be sent closer to the time that the plans are finalized though. I see that you are in contact with our support team via email as well. I will ask that they respond as soon as possible.
Regards
Zaheer
Good morning pbromley.
I am really sorry to hear about your latest experience with us. It is true that the Plesk version you are using is not a supported version however we as your hosting company supports it to the extent we always have so it is concerning to hear that you were not assisted in the usual manner. We also have plans to migrate customers who are on Plesk to the cPanel environment as it is much more secure and a lot easy to use. Notifications about this will be sent closer to the time that the plans are finalized though. I see that you are in contact with our support team via email as well. I will ask that they respond as soon as possible.
Regards
Zaheer