Clueless and awful Customer Service

After weeks of battling to get through to them via phone and struggling to get any effective advice on their online support. I finally managed to transfer my domain to another provider after specifically confirming with them that nothing would happen to my existing emails. Well, transfer took place and ALL my emails which I have kept from the past 3 years - GONE!!! Managed to get through to the support centre (this time they didn't cut me off like previous times thank goodness) and the tech told me to set up my email as a POP and I will be able to retrieve all my old emails.... ummmm, did that and nothing has changed!!! I WANT MY EMAILS BACK AND WOULD LIKE TO SPEAK WITH SOMEONE WHO HAS SOME QUALIFICATIONS THAT WILL ACTUALLY BE ABLE TO ASSIST ME!!! Funny, as I use Axxess for all my clients and always manage to come right with them on the FIRST call!