can not get hold of anyone
After webafrica sold their hosting business to Grid host, i have had nothing but problems. They suspended my account. I got hold of someone after holding on for hours. they unsuspected me and an hour later everything is suspended again.
No one answers the phones. can not talk to anyone
Good afternoon Vincent.
We are truly sorry about the wait times. All our customers are important and we would not want you to feel like we are ignoring you. This is not the level of service that we provide.
There were quite a number of customers with outstanding invoices and because of this our call and ticket volumes were extremely high. Nonetheless we take full responsibility for what happened. I had a look at your account and saw that your services have been reinstated. Everything shows active.
If you have any other questions feel free to reach out to us on Facebook or Twitter. We montor those platforms daily. We are happy to help where ever we can.
Regards
Good afternoon Vincent.
We are truly sorry about the wait times. All our customers are important and we would not want you to feel like we are ignoring you. This is not the level of service that we provide.
There were quite a number of customers with outstanding invoices and because of this our call and ticket volumes were extremely high. Nonetheless we take full responsibility for what happened. I had a look at your account and saw that your services have been reinstated. Everything shows active.
If you have any other questions feel free to reach out to us on Facebook or Twitter. We montor those platforms daily. We are happy to help where ever we can.
Regards