PW
Pierre W
1 reviews | Active since Feb 2018
15 Feb 2018, 09:03
Bring Back Webafrica!!!!
I have had many issues with Gridhost (why webafrica decided to go this route only they will know) but lately my account has been suspended (second day as of writing this review) because of none payment although I am paid up to date and even pay R100 for a R79 hosting package every month.
These guys take weeks to answer emails and don't have any matter of urgency or service delivery. I am going to take my business elsewhere and would recommend anyone considering hosting to do the same.
I am so frustrated with these guys that just don't come back to me.
Worst hosting company ever!
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Replies (2)
Gridhost's replyOfficial
15 Feb 2018, 09:46Good morning Pierre
Apologies for the long wait in getting back to you. I know that a request has already been sent to our billing team to contact you about the payment you say you made. I will follow up with them to ensure they make contact with you.
Best regards,
Gridhost's reply15 Feb 2018, 09:46
Official
Good morning Pierre
Apologies for the long wait in getting back to you. I know that a request has already been sent to our billing team to contact you about the payment you say you made. I will follow up with them to ensure they make contact with you.
Best regards,
Gridhost's replyOfficial
15 Feb 2018, 10:08Thank you for taking our call Pierre.
Confirmed with our billing team that the payment you made was allocated to a domain renewal invoice but we did not see any request from you for that specific domain to be canceled. Our billing champ allocated the funds to the invoice that needed to be marked as paid for the service to be reinstated. Happy to hear that this is resolved.
Zaheer
Best regards,
Gridhost's reply15 Feb 2018, 10:08
Official
Thank you for taking our call Pierre.
Confirmed with our billing team that the payment you made was allocated to a domain renewal invoice but we did not see any request from you for that specific domain to be canceled. Our billing champ allocated the funds to the invoice that needed to be marked as paid for the service to be reinstated. Happy to hear that this is resolved.
Zaheer
Best regards,