Bring back the old WebAfrica!!!
It takes 20 minutes to get through to support. After spending an entire day going back and forth, it turns out it was a 'firewall setting' on their side.
Support couldn't give a ****. Hear fun and games in the background, with support laughing and having a jolly old time. Web Africa what have you done?
Good morning Richard.
Sorry for the delay in answering your call. I understand that no one wants to wait too long before getting assistance on the phone. There was an email notification sent out to a bunch of customers from WA and this caused an increase in wait times unfortunately. The email was sent out in error and mentioned us in the contents which is why we were affected by it. I apologize for it nonetheless.
If you are referring to an incoming email issue caused by the firewall then this is something that can be avoided if the customer were to add the domain to his/her hosting package first and then registering/transferring it over. This is how its always been with Web Africa and with Gridhost.
With regards to background noise, our staff tends to make the most of the interactions they have with their customers while assisting them so laughter is something that you will hear when calling through. There should not be excessive noise levels though so we will ensure that it is communicated to our staff accordingly.
Good morning Richard.
Sorry for the delay in answering your call. I understand that no one wants to wait too long before getting assistance on the phone. There was an email notification sent out to a bunch of customers from WA and this caused an increase in wait times unfortunately. The email was sent out in error and mentioned us in the contents which is why we were affected by it. I apologize for it nonetheless.
If you are referring to an incoming email issue caused by the firewall then this is something that can be avoided if the customer were to add the domain to his/her hosting package first and then registering/transferring it over. This is how its always been with Web Africa and with Gridhost.
With regards to background noise, our staff tends to make the most of the interactions they have with their customers while assisting them so laughter is something that you will hear when calling through. There should not be excessive noise levels though so we will ensure that it is communicated to our staff accordingly.
I am available on Twitter and Facebook should you have any questions about this.
Zaheer
I am available on Twitter and Facebook should you have any questions about this.
Zaheer