RZ
Roxanne Z
1 reviews | Active since Oct 2013
07 Dec 2017, 15:49
Billing issues ongoing
My card expired and my payment did not go through. I updated my details and asked for the payment to be reprocessed. I get smsed daily to say this account is overdue, emailed constantly to which I respond every single time asking for the amount to be taken off the new card number provided. I just got an email now that my account has been suspended. Tried calling, 20 minutes later and my call is still not being answered. Very disappointed.
Helpful (0)
Replies (2)0
Replies (2)
Gridhost's replyOfficial
08 Dec 2017, 08:08Good morning Roxanne.
Sorry to hear about the experience you had with us recently. The problem here is that your payment method was set to bank transfer so even though the credit card details were updated, the system did not attempt to debit it because of the set payment method. We will be in touch with you regarding this to ensure that everything is sorted out. Apologies again for the inconvenience.
If you have any further questions you are more than welcome to contact us on Facebook or Twitter. I am available on those platforms should you need assistance.
Regards
Best regards,
Gridhost's reply08 Dec 2017, 08:08
Official
Good morning Roxanne.
Sorry to hear about the experience you had with us recently. The problem here is that your payment method was set to bank transfer so even though the credit card details were updated, the system did not attempt to debit it because of the set payment method. We will be in touch with you regarding this to ensure that everything is sorted out. Apologies again for the inconvenience.
If you have any further questions you are more than welcome to contact us on Facebook or Twitter. I am available on those platforms should you need assistance.
Regards
Best regards,
RZ
Roxanne Z's updateReviewer Update
08 Jan 2018, 13:50This issue is still not resolved, I have been contacted by about 7 people who have all insisted that this issue is resolved. I have done everything on my side to resolve this. I want my account closed effective immediately and if you cannot take this money from me after all the information I have given you, I could not be bothered. I have received so many emails and sms's which I was told to ignore, what next, are you going to blacklist me due to your incompetence? Please cancel this account and only call me when it is cancelled.
RZ
Roxanne Z's update08 Jan 2018, 13:50
Reviewer Update
This issue is still not resolved, I have been contacted by about 7 people who have all insisted that this issue is resolved. I have done everything on my side to resolve this. I want my account closed effective immediately and if you cannot take this money from me after all the information I have given you, I could not be bothered. I have received so many emails and sms's which I was told to ignore, what next, are you going to blacklist me due to your incompetence? Please cancel this account and only call me when it is cancelled.