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Sandy L

1 reviews | Active since Sept 2018

06 Sept 2018, 14:34

Bad service by 1-Grid

Since they migrated from Web Africa their service is horrible. We have to always call in to request the account statement and they will tell you that function is not available. Suddenly they suspend the accounts and refuse to override and the problem is on their side. This morning i called in the experience was worse and the statement they sent me today was worse just an excel document with no loggo or my account number on it to show that it belonged to our company.

It looks like is getting worse each and every day. Some team members are good but others are just clueless when it comes to customer service.

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Replies (2)
Gridhost
Gridhost's reply06 Sept 2018, 15:12
Official

Hi Sandy

Sorry to see that you are unhappy towards the service you have received from us. I have spoken to our billing department and they confirmed that a consultant have been in contact with you regarding this matter. She will be in contact with you again shortly.

SL
Sandy L's update06 Sept 2018, 15:35
Reviewer Update
Hi Thank you, I did call again and spoke to Carmy who helped to resolve the problem while i was on the line. She sent me the statement which is now being processed on our end. Other team members can learn one or two things from these three ladies who are always eager and willing to help and understand customers' frustrations (Carmy, Mpumi and Mellisa). It will be ideal to have that functionality on the portal again but i do understand the issue is being resolved.