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William T

1 reviews | Active since Apr 2010

17 May 2018, 09:56

Bad Service and Support

I moved a domain from a Linux hosting to .Net hosting on 1-Grid following instructions sent from support. Yet it has taken me 3 days to be able to get a website available, but still no email available. Do not tell me I can do something and then it does not work and means now 4th day runnning and I do not have email are on not fully operational. Please tell me why I should stay with you

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Replies (3)
Gridhost
Gridhost's reply17 May 2018, 10:33
Official

Good morning taylorw

I sincerely apologies for the inconvenience caused. I looked at your .Net hosting package and saw one email account created. The firewall for that domain is not pointing correctly. It is still pointing to the Linux hosting which is what we are changing for you now. One of our support team members will be in touch with you regarding this. We are also available on live chat which can be found on our website if you need to speak to someone urgently. They are more than capable to assist with something like this. They are available every working day between 8AM and 5PM.

Regards

Zaheer

Best regards,

Gridhost
Gridhost's reply17 May 2018, 10:54
Official

Hi taylorw

We tried contacting you on both the number you left here and the one on the account but they are going to voicemail. We checked the server and noticed that the emails are now delivering to your mailbox as they should. This was because your domain was not updated to the correct mail server when you moved it across. Feel free to check out our live chat in the future as you would get a much quicker resolution to your query should you have any.

Sincere regards

Best regards,

WT
William T's update17 May 2018, 12:39
Reviewer Update
I could of told you it had not updated correctly, but then you need to have the proper processes in place to do this and your staff need to know them, as they did not. I followed the instruction from your staff of removing domain from Linux hosting and then adding on .Net. Clearly there is more to it then just that. So please make sure your staff have the correct info, check emails, you will see your staff response to me to do this.