LR
Lehlohonolo R
1 reviews | Active since Mar 2013
24 Nov 2017, 12:14
Bad Service
My account for Mapone.com has been suspended. We used available credit to clear the invoice of R42.00 two days ago. The account is still suspended 2 days later. And they dont pick up their phones.
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Replies (1)
Gridhost's replyOfficial
24 Nov 2017, 15:39Good afternoon Lehlohonolo.
We are truly sorry about the wait times. All our customers are important and we would not want you to feel like we are ignoring you. This is not the level of service that we provide.
There were quite a number of customers with outstanding invoices and because of this our call and ticket volumes were extremely high. Nonetheless we take full responsibility for what happened. I had a look at your account and saw that your service have been reinstated.
If you have any other questions feel free to reach out to us on Facebook or Twitter. We montor those platforms daily. We are happy to help where ever we can.
Regards
Best regards,
Gridhost's reply24 Nov 2017, 15:39
Official
Good afternoon Lehlohonolo.
We are truly sorry about the wait times. All our customers are important and we would not want you to feel like we are ignoring you. This is not the level of service that we provide.
There were quite a number of customers with outstanding invoices and because of this our call and ticket volumes were extremely high. Nonetheless we take full responsibility for what happened. I had a look at your account and saw that your service have been reinstated.
If you have any other questions feel free to reach out to us on Facebook or Twitter. We montor those platforms daily. We are happy to help where ever we can.
Regards
Best regards,