Item: Gridhost
Rating: 1
Author: Michael C

Gridhost's replyOfficial

22 Jan 2018, 08:51

Good morning Michael. Sorry for the delay in answering your calls before. All queues are busy due to customers being behind on payment and according to your profile it seems that you are too. If you made payment then please send your proof of payment to ***. If the correct reference was used then the system would allocate the payment to your profile automatically. If not then our billing team will have to allocate it. I already checked our support mailboxes and was not able to find anything when doing a search using your Gmail account or the one listed on your profile. I will request a call back from our billing team so they can speak to you about the payment. We will be in touch.

Gridhost's reply22 Jan 2018, 08:51

Official

Good morning Michael. Sorry for the delay in answering your calls before. All queues are busy due to customers being behind on payment and according to your profile it seems that you are too. If you made payment then please send your proof of payment to ***. If the correct reference was used then the system would allocate the payment to your profile automatically. If not then our billing team will have to allocate it. I already checked our support mailboxes and was not able to find anything when doing a search using your Gmail account or the one listed on your profile. I will request a call back from our billing team so they can speak to you about the payment. We will be in touch.

MC

Michael C's updateReviewer Update

22 Jan 2018, 09:46

When it was still Webafrica, We paid an invoice that was for up to Jun/July 2018 We tried phoning again this morning and stil no reply We phoned from my cell, my wife cell and the Admin Manager phoned from the land line, no one ever anwsers the phone I requested that you urgently phone us, is that to much to ask ....my number ********** If we owned you any money, why did we never receive an invoice ??????

MC

Michael C's update22 Jan 2018, 09:46

Reviewer Update

When it was still Webafrica, We paid an invoice that was for up to Jun/July 2018 We tried phoning again this morning and stil no reply We phoned from my cell, my wife cell and the Admin Manager phoned from the land line, no one ever anwsers the phone I requested that you urgently phone us, is that to much to ask ....my number ********** If we owned you any money, why did we never receive an invoice ??????

MC

Michael C's updateReviewer Update

22 Jan 2018, 10:21

In your response you say We owe you money ...Please wake up!!!! That is pure nonsense!!! Eventialy after 50 calls I just got thru to billing department They picked like I said before that our account was up to date ... she picked it up on the Web Africa side YES OUR ACCOUNT IS PAID TO DATE .... SO YOU SUSPENDED US FOR NO REASON We lost a great deal business since Friday morning WHO WILL MAKE UP FOR THAT??? BAD SERVICE ----A UNDERSTATEMENT!

MC

Michael C's update22 Jan 2018, 10:21

Reviewer Update

In your response you say We owe you money ...Please wake up!!!! That is pure nonsense!!! Eventialy after 50 calls I just got thru to billing department They picked like I said before that our account was up to date ... she picked it up on the Web Africa side YES OUR ACCOUNT IS PAID TO DATE .... SO YOU SUSPENDED US FOR NO REASON We lost a great deal business since Friday morning WHO WILL MAKE UP FOR THAT??? BAD SERVICE ----A UNDERSTATEMENT!

MC

Michael C's updateReviewer Update

22 Jan 2018, 11:26

Hi Please note and refer to attached! We were never behind on payment! You suspended our account for no reason, we lost business thru our emails and website due to your mistake! Biggest problem of all we phoned since Friday and after around 50 calls from 3 different people in our company. We only got thru to your billing department today. As you see from this pic from your billing department, we are up to date up to end July 2018! Our website showed suspended account to the whole world – we are very embarrassed about YOUR mistake! Do yourself a favor ans go onto Hello Peter and look at your companies bad reputation. We lost money from sales due to our emails that was off. We are very disapointed in the BAD Service from your company!

MC

Michael C's update22 Jan 2018, 11:26

Reviewer Update

Hi Please note and refer to attached! We were never behind on payment! You suspended our account for no reason, we lost business thru our emails and website due to your mistake! Biggest problem of all we phoned since Friday and after around 50 calls from 3 different people in our company. We only got thru to your billing department today. As you see from this pic from your billing department, we are up to date up to end July 2018! Our website showed suspended account to the whole world – we are very embarrassed about YOUR mistake! Do yourself a favor ans go onto Hello Peter and look at your companies bad reputation. We lost money from sales due to our emails that was off. We are very disapointed in the BAD Service from your company!

MC

Michael C's updateReviewer Update

22 Jan 2018, 11:28

Could not aatcahed the photo of the mail from your billing department . But I will quote .... ".... Hello Michael As discussed telephonically, your account is up to date until end of July 2018. Your next due date will be on 01/08/2018. We do apologize for the inconvenience we have caused you. Have a nice day. Gridhost billing team ...."

MC

Michael C's update22 Jan 2018, 11:28

Reviewer Update

Could not aatcahed the photo of the mail from your billing department . But I will quote .... ".... Hello Michael As discussed telephonically, your account is up to date until end of July 2018. Your next due date will be on 01/08/2018. We do apologize for the inconvenience we have caused you. Have a nice day. Gridhost billing team ...."

Account Suspended for no reason