3 SUPPORT TICKETS CLOSED WITHOUT EVEN READING THE PROBLEM
Domains got transferred over from Webafrica, 1 got "lost"
I have repurchased the one which got lost - but 1-grid just will not activate the domain even though I have re-purchased the domain.
Have submitted 3 support tickets - people do not even read the problem.
They have closed the ticket 3 times saying they cannot repurchase the domain for me - but they do not even read the problem....
FOR THE 4TH TIME - I HAVE REPURCHASED THE DOMAIN!!!
ACTION REQUIRED BY 1-GRID - ALL YOU HAVE TO DO IS ACTIVATE IT!!!!!!
Good morning keanan-jones
Sorry to hear about your displeasure towards us. I looked at the emails you sent in and saw that the tickets are in fact open and not closed. I also noticed that you have responded to tickets that were closed months ago. These won't be reopened by responding to them. Those that are opened will be looked.
With regards to your query, we cannot simply activate the domain because it needs to be transferred to us as it is already active with another host. A staff member mentioned on one of the closed support tickets you sent in 5 months ago that the domain was transferred away last year when it was still under Web Africa. We are investigating this to make sure that this was the case.
The co.za domain is not free on the medium package. If there was a promotion at the time, the domain would only have been free for the first year (registration) and the renewals would be charged thereafter.
We will respond once we find out more information regarding the transfer of the .com domain that took place last year.
Zaheer
Best regards,
Good morning keanan-jones
Sorry to hear about your displeasure towards us. I looked at the emails you sent in and saw that the tickets are in fact open and not closed. I also noticed that you have responded to tickets that were closed months ago. These won't be reopened by responding to them. Those that are opened will be looked.
With regards to your query, we cannot simply activate the domain because it needs to be transferred to us as it is already active with another host. A staff member mentioned on one of the closed support tickets you sent in 5 months ago that the domain was transferred away last year when it was still under Web Africa. We are investigating this to make sure that this was the case.
The co.za domain is not free on the medium package. If there was a promotion at the time, the domain would only have been free for the first year (registration) and the renewals would be charged thereafter.
We will respond once we find out more information regarding the transfer of the .com domain that took place last year.
Zaheer
Best regards,
Hello
Our domains admin tried contacting you earlier and sent you an email after getting through to your voicemail.
Please respond to the email as soon as you are able to.
Regards
Best regards,
Hello
Our domains admin tried contacting you earlier and sent you an email after getting through to your voicemail.
Please respond to the email as soon as you are able to.
Regards
Best regards,