1grid **** billing services!!!!

Since webafrica went over to1 grid we have had numerous billing issues, they take a whole week to unsuspend your account , i made pmt on 24 August and by 27th they were still showing invoices due, then on the 27th i phoned to tell them to unsuspend my account, , which they did, on 12 sept i called again after making payment of R180 for two domains, on 2 sept only to find that my account was suspended again, they told me it was for a rejected debit order, i informed them on the 27th that i was changing banks for the debit order so they changed pmt to eft so that after i make pmt i could change the details for end sept, when i called on the 10th they told me i still owed R58 for the debit order rejection of the 27th sept!!!! there was not supposed to be a debit order and if there was their websites states that all debit orders go off on the1st so why try deduct before?? and still my pmt method was supposedly changed by the agent to eft before the 1st. eventually on the12thj we got the account unsuspended and they even reversed the 58 but as a credit for next month.... cant wait to see what stuff up they make then.... today my second domain was still showing as suspended, i tried calling support but held on for over 1 hour and half, eventually i went onto live chat, after trying to send an email to support which came back as unable to deliver to their email address, eventually the online agent assisted me. Why why why web africa die you switch to 1grid????? the service is up to ****. there,