1 reviews | Active since May 2018
1-Grid is the most horrible web hosting company I have ever used! DISGUSTED!!!
My webhosting account is constantly being suspended for no reason! I phone support, they "re-activate" it which doesn't take the promised 5-20 minutes, more like 24hours and then shortly after it is back up I receive yet another e-mail stating that my services has been suspended again!!!! This is bull****! Think I'm moving my business elsewhere! Webafrica has never given me any isseus over the last 10 years....what went wrong!???
Good morning LU5TMORD
Sorry to hear that you are experiencing some billing issues. According to your account it seems that your invoice is still marked as unpaid which is why the service was suspended. I can see that one of our billing agents added a note on the account with a link to the ticket that includes your proof of payment. The proof of payment shows that the payment was made yesterday when the invoice was due on the 1/05. I will ask the billing team to confirm the full history as this is the only information I was able to see. Apologies for the inconvenience again.
Best regards
Zaheer
Good morning LU5TMORD
Sorry to hear that you are experiencing some billing issues. According to your account it seems that your invoice is still marked as unpaid which is why the service was suspended. I can see that one of our billing agents added a note on the account with a link to the ticket that includes your proof of payment. The proof of payment shows that the payment was made yesterday when the invoice was due on the 1/05. I will ask the billing team to confirm the full history as this is the only information I was able to see. Apologies for the inconvenience again.
Best regards
Zaheer