shockingly poor service

<p>As a fibre optice internet service provider, a relable service is a prerequisite.</p> <p>My Greencom service is erratic and my biggest frustration is that they do not communicate with me (their customer). I would like to know that they know they have a problem and when I can anticipate this to be resolved. Calls must be logged on the internet as there is no telephone support. Support tickets are answered after a couple of days. </p>