Shockingly Poor Customer Service

<p>greencom has to have the worst customer service I have ever received, because there is none! They are 100% unreachable! You can submit a ticket on their site but they give no indication of a response time and you cannot speak to anyone telephonically!</p> <p> </p> <p>The internet went down at 16:00 on Saturday. After hours of trying to call the support line with no answer Greencom sent an 'update' and said they are aware of the problem and hope to repair it in 2 hours. It has now been 18 hours and the internet is still down withou a single update!!</p> <p> </p> <p>I have tried to contact them again, and again no answer. This is not the first time. The internet frequently gets disconnected on the weekend but there is no way to contact Greencom to get an update, or find out if they are even aware of the issue, or get a resolution if it is only a localized issue. One has to wait until Monday when you have lost the whole weekend.</p> <p> </p> <p>Greencoms customer support is beyond appalling! They should be ashamed and I believe they are not living up to their end of the contract as they are not providing what should be a reasonable expectation of service!</p> <p> </p> <p>Truly beyond Poor and disappointing!</p>