Poor Support

<p>My Internet has been down for 24 hrs and despite attempts to rectify problem the service remains down. Their systems don't work when trying to follow up open tickets you get a erorr message . They only have limited or no support after hours or weekends. They have passed the ticket on to Metro Fibre who are the infrastructural service provider who also don't respond and who also don't have after hours or weekend support so we as the consumer just cough up and pay for not existent services ........</p>