Poor customer service

Extremely disappointed with lack of feedback from Greencom's Technical Support team i.e. Paul.<br> <br> After being sold the dream of fast internet speeds via fibre (FTTH) by Greencom, I've been left in the dark with regards to support on their Router. The user manual is extremely limited and there is absolutely nothing on the internet. What make it worse, my internet speeds on my 10MB Fibre are nowhere close to my previous Telkom 4MB ADSL line.<br> <br> I've sent through 3 emails in the last 2 weeks and not once has Paul (Greencom) responded or acknowledged receipt. After failing to receive any feedback I've tried to contact Metrofibre who appears to be the service provider, they have at least provided some feedback on an explanation on why the internet connection is unbearably slower, however I still find this unacceptable.<br> <br> I'm glad I took a 3 month contract as I will be switching back to MWEB.