No service

<p>On 9 June Renprop the managing company for our estate advised that Greencom our estate's selected fibre company will be carrying out fibre point installations on 12 and 13 June inside the apartments and that owners were to advise them if we do not have a fibre point in our apartments yet. I emailed Craig O' Donoghue the responsible person from Greencom on 12/06/17 at 11:35 to arrange this. As I had no reply I called him later that day at 16:39. Initially he said he was unaware of this, then conceded that he did receive the mail. He said he will ensure the fibre point is installed the next day. My tenant made arrangements for her domestic helper to be there to give the installation person access. As I was not assured Craig is truly committed to actioning this I followed up with an SMS on 13/06/17 at 08:14 as a reminder as well as a WhatsApp. He responded to neither and the installation was never done. I then contacted Greencom who passed me to two different staffers both who only said they will pass on the message. No response again. I then sent Craig a mail complaining about the absence of any service delivery on 15 June 2017 at 08:54. From my tenant I learnt he emailed her but did not make any appointment for the installation with her. I have contacted Craig again today, more than a week later as there has been no attempt by Greencom to make good on the installation and am still waiting for them to do the installation. Based on my experience I will not recommend this company as your fibre provider of choice.</p>