Lousy customer service when their product does not work

<p>I reported my fiber line was down on Monday and 1 day later get a call that a technician will come out on Saturday. When asked if this was OK I said not really but will accommodate them again. Saturday came and when no technicians arrived I made numerous calls to Greencom who just palmed the problem off to Metro Fibre and I was left hanging with no connectivity. </p> <p>I was then promised(Manager said he would come out himself) a technician on Sunday as it was now an emergency. Sunday came and obviously no calls or technicians. This service continues on from their lousy service on installation which was delayed for 6 weeks. I gave the benefit of the doubt and did not write a bad review for the installation hoping that their service would improve. I was wrong.</p> <p> </p> <p>My advice, try to stay away from this service provider as I have experienced interruption to service at least once a month and sometimes for most of the day. Running a small home business using them is risky as I am experiencing. I had to buy 3G data to operate and I have had not one apology call or reimbur*****t for my extra costs I had to go through as a result of their lousy service.</p> <p> </p> <p> </p>