Lack of Customer Support or interest as soon as there is an issue on the Line

<p>We pay for a 100/100 meg Uncapped Fibre Line.<br />The connection and everything was flawless for the first few months and now since the 12th of April there has been times where the line is at a 10-meg max download speed and the worst part is that there is up to 15% packet loss on the line. <br />There is absolutely no response from Support to multiple emails and tickets submitted, it almost seems as though they do not care at all about the issues, and they can't even provide any kind of feedback..</p>