Greencom Service is Terrible

<p>Greencom is a fibre to the home reseller on the Metrofibre Networx Fibre network. They cover areas in Joburg North including my area which is Sunninghill.</p> <p> </p> <p>I had a 3 month contract with them as my fibre ISP, after 6 months another service provider started offering cheaper packages on the same network. Conisdering our fibre network is open with regards to ISP's it should be a simple process to change between them especially considering my initial 3 month contract with Greencom had long since lapsed.</p> <p> </p> <p>I contacted Greencom on the 20th of April to give them one months notice of my intention to change providers. They responded asking why I was changing and I was open about my reason. This is where the first issue occured.</p> <p> </p> <p><strong>Issue #1:</strong></p> <p>Greencom agreed in an email to get back to me with information regarding my termination date. They didn't get back to me. I had to email them a couple of days later to find out. They rep**** and informed me that my <strong>termination date would be the last day of May (31 May 2016)</strong>.</p> <p><strong>Issue #2:</strong></p> <p>My fibre connection was terminated on 24 May 2016 without any warning. I contacted Greencom to find out whether they had disconnected me. They rep**** and said NO. So I assume it is a technical fault and log it as such. Later in the evening I am informed via email by a Metrofibre employee that my line has been terminated AND disconnected. Due to the disconnection I can not change service providers and now no longer have a fibre connection.</p> <p><strong>Issue #3:</strong></p> <p>I recieve an invoice from Greencom for a FULL month of service even though my line was terminated and disconnected on the 24th of May 2016.</p> <p> </p> <p>This in my opinion is terrible service.</p> <p> </p>