Bad service

I have my line with Greencom. First of the the line speed is terrible especially after 6pm. And right now I’m having a huge problem trying to get a technician to come out and fix the line that went off almost 3 days now. Apparently the technicians all called of sick on Friday so there is a back log. So I am not able to get the help that I need. Their support is shocking. You pay in advance for the service and yet now I’m not on for 3 days..