24/7 customer service couldn't be further from the truth

<p>Given the number of storms that we have experienced in Gauteng my router was unfortunately struck early November. Immediately after the storm Greencom sent out an email to say our routers are not covered for lightning damage. Having disclosed non of this at initiation of the contract. Is that even legal? Who heard of something not being covered within the first year of installation. I contacted the service provider Greencom on the 22 November to register this. Craig who is meant to be Business development failed to acknowledge my email at all. After exploring numerous alternatives and contacting various members of the Greencom team, 3 weeks later I obtained a new router. No one bothered to call me during this time. I only got feedback when i called them.... what poor customer service. Having received the router on Tuesday i was told by a member of Metrofibre that it would be active within 4hours. It is Saturday the 17th December and my wifi is still inactive. Still no feedback from Greencom and no one answers the customer call center. Like i said 24/7 service is the furthest thing from the truth. </p>