This company is BAD and Shouldn't be listed as a rental company

Do not use this company, I saw the negative reviews and did not believe them because i booked via booking.com. Ones they have your deposit your refund will be a nightmare. They deducted money because I had a flat tire. Had to by them a new tire. I had their maximum insurance when i booked. I booked the car for 8 days but could not use the car other days, i remember one night i was stuck in a restaurant with my kids, car could not open. Called them, they only assisted me the following day in the afternoon. I asked them to bring their breakdown assistants, they didn't. A family member had to fetch us They didn't apologized for it. Suffered my entire holiday with the key that didn't work. Car was never serviced and since they brought the car to me at the airport, they were aware that the key had a problem. They gave me a dirty car , because I was in a hurry and pick up is not even in a formal office. I had no choice but to take the car. I needed a trailer and could not be assisted, they promised until the last minute. Employees use their personal WhatsApp to communicate to clients and the send you messages anytime. Their refund department is in Capetown, a person gave me his incorrect details when i needed my refund.. Above this he refused to give me his surname and told me about popia act, while this is a professional call. He had to introduce himself. I was told their calls are not recorded.. If you make the same mistake as me, you will regret.. My last email they never responded... I really wonder how I got to this mess..