STRANDED

I hired a car from this company from the 12th December to 14th December as I had to return to the UK for a funeral. I booked through Rental cars. My flight was an hour late and when I got on the bus to take me to the car hire place I received an email timed at 7mins earlier, telling me that as the flight was late as a goodwill gesture I can pick the car up in the morning. So how on earth was I going to get home? I live in a rural area. So I had to rent another car. When I eventually arrived home I emailed Green motion to tell them I wouldn't be picking up the car in the morning. Today I noticed that it was deducted from my bank account. I contacted Rental Cars who tell me that as I didn't telephone their help desk I wasn't due a refund. I am 72 years old, totally stressed trying to think of how I was going to get home but should have remembered that I should contact Rental cars help desk rather than Greenmotion Car Rental. When I sent them the copy of the email cancelling I was told it had to be 48hrs notice. Although I was put in a seriously dangerous position of trying to make my way home. Please, please, anyone considering using Green motion or Rental cars DON'T THINK ABOUT IT. Oh they said they are giving me the insurance money back.