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I hired a car online booking number DC-*** Confirmation number DCH***. I hired the car from the 4th of December 2023 and returning on the 7th of December 2023. The pick up time was 03:00 am and dropping off 20:00 pm. A guy by the name of Sello called on a Sunday the 3rd of December 2023 wanting to drop the car at my place I refused. We were at the airport at 3:00 am and he was not at the airport. At 03:40 he called to say he is on his way to the airport I was surprised cause they said they are at the airport. He arrived and he said the car is at Rhodsfield and we drove to fetch the car. I paid the outstanding amount. We did the inspection and I signed. I enquired about the kilometre as I knew that we would exceed as we were driving to Durban and back. He said a kilometre it 9 rands and he adviced that its best if I add 2 more days so that I don’t pay for the extra kilometres. The number of days changed to 6 meaning we now have to return the car on the 9th of December 2023. All was well we went to Durban and came back on the 7th of December2023. We hooted at the gate no one opened the gate until after some time an old men opened the gate.I explained that we added 2 days so that we don’t pay extra for kilometres. He called a guy that was at the airport. I didn’t understand the guy at the airport but he said he will come. The guy arrived and explained that on his schedule this car is returning on the 9th I explained that we took extra days for the kilometres. He assisted by inspecting the car and explained that the holding deposit will be returned in 21 day etc. I received an email stating that the are going to take money from my holding deposit cause I exceeded the kilometres to my surprise on the invoice it shows I hired the car for 4 days. I sent a WhatsApp to Sello and he his response was he is sorting it out. Then it was quite until I sent a whatsapp again in January 2024. I called him and he said I forfeited the 2 days cause I returned the car on the 7th not the 9th and that did not make sense to me. All I want is my two days car hire to be paid back into my account cause I don’t even know what kind of a system you are using that a person can’t even trace the amounts paid to your company from my bank statement. Please assist with this ***** the invoice now says 4 days and the guy that received the car his schedule was right saying he will receive the car on the 9th of December 2024. I wonder how many clients suffered loss. Please investigate.