TrustIndex
2.1
NPS Score
-93
Recommended: Unlikely
Dec '25 - Nov '26
Frequently Asked Questions About Green Motion Car Rental (Kenings)
Is Green Motion Car Rental (Kenings) trustworthy?
Green Motion Car Rental (Kenings) has a TrustIndex of 2.1 out of 10 on Hellopeter, based on 26 reviews in the last 12 months. Hellopeter has tracked Green Motion Car Rental (Kenings) across 44 total reviews. How is the TrustIndex calculated? →
Recent reviews (26)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2016
I returned the car i had rented on the 10th October
I returned the car i had rented on the 10th October. Today is yhe 14 November and O still dont have deposit back. I called them and i was told finance has a problem. They eere recommended by airbnb….yhooo im never booking woth usave car rental pr green motion
1 reviews | Active since Dec 2016
I returned the car i had rented on the 10th October
I returned the car i had rented on the 10th October. Today is yhe 14 November and O still dont have deposit back. I called them and i was told finance has a problem. They eere recommended by airbnb….yhooo im never booking woth usave car rental pr green motion
1 reviews | Active since Mar 2009
Extremely umhappy
I am very unhappy!!! I took out full insurance including tyres and when I returned the vehicle (2nd contract), I will sent a bill for R1,447.38 which was deducted from my deposit amount. Your company also billed me twice foe the first rental. I would suggest someone contact me urgently!!! What a nightmare to even chat through whatsapp!!!!
1 reviews | Active since Mar 2009
Extremely umhappy
I am very unhappy!!! I took out full insurance including tyres and when I returned the vehicle (2nd contract), I will sent a bill for R1,447.38 which was deducted from my deposit amount. Your company also billed me twice foe the first rental. I would suggest someone contact me urgently!!! What a nightmare to even chat through whatsapp!!!!
1 reviews | Active since May 2026
Comedy central, full of circus acts and April fools...
Where do I even start with this company? (This message was written for Kenings, however applies to its sister companies, Usave and Greenmotion... As it's the same company, just different booking systems) From committing *****, to cutting off the car while I'm on the road with credit to my account. Then I had excess and accident damage (hit a animal on the road when they cut me off while still in credit.) I took the vechile for its 10000km service, paid for the rental day and they dated on staff and petrol costs (my problem, for them not having a replacement vechile.) This wasn't the first time a replacement vechile wasn't available and it cost me (it was a first being treated as a ******** by the *********) as I was in credit when they treated me as a ********... Yet when they didn't have replacement vechilenor new number plates, they changed the temp plates with permanent marker, atleast I didn't have a incident, imagine the costs on my insurance, if I'm getting full excess for a ***.00 bumper and grill. (***.00 was billed, over my ***.00 deposit and insurance covers.) As the vechile had mechanical damage so it needed replacing, because of mechanical damage (not my fault, literally mechanical damage on a car under 30000km.) However because of the accident damage, they claimed it had multiple damages. Stay far away from Kenings or their other brand names/sister companies, used abroad, Usave or GreenMotion
1 reviews | Active since May 2026
Comedy central, full of circus acts and April fools...
Where do I even start with this company? (This message was written for Kenings, however applies to its sister companies, Usave and Greenmotion... As it's the same company, just different booking systems) From committing *****, to cutting off the car while I'm on the road with credit to my account. Then I had excess and accident damage (hit a animal on the road when they cut me off while still in credit.) I took the vechile for its 10000km service, paid for the rental day and they dated on staff and petrol costs (my problem, for them not having a replacement vechile.) This wasn't the first time a replacement vechile wasn't available and it cost me (it was a first being treated as a ******** by the *********) as I was in credit when they treated me as a ********... Yet when they didn't have replacement vechilenor new number plates, they changed the temp plates with permanent marker, atleast I didn't have a incident, imagine the costs on my insurance, if I'm getting full excess for a ***.00 bumper and grill. (***.00 was billed, over my ***.00 deposit and insurance covers.) As the vechile had mechanical damage so it needed replacing, because of mechanical damage (not my fault, literally mechanical damage on a car under 30000km.) However because of the accident damage, they claimed it had multiple damages. Stay far away from Kenings or their other brand names/sister companies, used abroad, Usave or GreenMotion
1 reviews | Active since Oct 2020
Immoral business transaction
This company has not responded to my plea of me paying twice for one car hire from 22 September to 6 October. I have been trying to get a response from them and their brokers CarJetHire. I made a booking at 7.30 am on 22 September, realized that the car was being delivered to OR TAMBO instead of King Shaka Airport Durban. I informed Green Motion in Johannesburg I would not be collecting a car at OR Tambo between 2 30pm and 5.30pm on numerous occasions on 22 September, yet they delivered a car and marked me as a no show. I also informed CarJetHire during that time frame. I then booked another car at 5.30 pm out of desperation gir King Shaka Airport Durban. I paid twice for one service rendered. I am still pleading for my money back. Green Motion in Johannesburg has done nothing to help me nor has CarJetHire. I am a pensioner who has been ****med by these two companies.
1 reviews | Active since Oct 2020
Immoral business transaction
This company has not responded to my plea of me paying twice for one car hire from 22 September to 6 October. I have been trying to get a response from them and their brokers CarJetHire. I made a booking at 7.30 am on 22 September, realized that the car was being delivered to OR TAMBO instead of King Shaka Airport Durban. I informed Green Motion in Johannesburg I would not be collecting a car at OR Tambo between 2 30pm and 5.30pm on numerous occasions on 22 September, yet they delivered a car and marked me as a no show. I also informed CarJetHire during that time frame. I then booked another car at 5.30 pm out of desperation gir King Shaka Airport Durban. I paid twice for one service rendered. I am still pleading for my money back. Green Motion in Johannesburg has done nothing to help me nor has CarJetHire. I am a pensioner who has been ****med by these two companies.
1 reviews | Active since Jul 2026
Left a terrible aftertaste
Extremely Disappointing Experience with CarJet and Green Motion Car Hire – Avoid! Our experience with CarJet and Green Motion Car Hire was absolutely unacceptable. What should have been a straightforward car rental turned into a stressful, frustrating and extremely expensive experience. Based on what we experienced, I would strongly advise other customers to think twice before booking with this company. 1. Double insurance charges at OR Tambo Airport We booked and paid for our rental car and insurance through CarJet on 26 June 2026. At the time of booking, we were offered additional insurance that would reduce the security deposit. We accepted this option and paid R685.15 for the insurance. Reference number: SXXU-PYPR-INS Policy number: CJT***8 When we arrived at OR Tambo Airport to collect the vehicle, we struggled to find the rental agents. There was no proper office; instead, two representatives were operating from the parking area using tablets. We were then informed that we had to purchase their insurance to qualify for the reduced deposit. I explained to the representative that we had already purchased insurance through CarJet and showed her our policy documents. However, she paid very little attention to the documents and simply told us that it was not their insurance. We were left with no reasonable alternative but to pay an additional R600 for insurance at the collection point. This meant that we had paid for insurance twice. The R4,000 security deposit was also placed on hold against my credit card. This was a deeply frustrating start to our rental experience. Customers should not be put in a position where they pay for insurance twice because the booking arrangements between the booking agent and the rental company are not properly explained or recognised. 2. Their incorrect location caused us to miss our flight On 27 September 2026, when we had to return the vehicle, the company sent us a pin location to find their staff and hand over the car. Unfortunately, the location was incorrect. We drove up and down approximately three times trying to find them, wasting around 45 minutes. When we eventually stopped at the location provided and tried calling them, nobody answered the phone. While we were waiting, another vehicle belonging to the rental company drove past us. The occupants had to signal for us to follow them so that they could show us where the actual handover point was. Only after we finally found them did they inspect the vehicle. By then, we were extremely late for our flight. We were supposed to board at 12:30, but because of the time wasted trying to locate their staff, we missed our original flight. We had to pay an additional R1,800 to be placed on a standby flight. Fortunately, there were seats available on a later flight at 16:30. This was an incredibly stressful situation that could have been avoided if the company had provided the correct location and answered their telephone. 3. Additional parking charges at Cape Town Airport We also had to pay R750 in parking fees at Cape Town Airport, when the amount should have been only R300. This resulted in an additional R450 in parking costs. To summarise the direct additional costs resulting from these problems: • Additional insurance at collection: R600 • Standby flight penalty after missing our original flight: R1,800 • Additional airport parking costs: R450 Total additional costs: R2,850. This excludes the original R685.15 insurance payment made through CarJet, which we believe was duplicated by the additional insurance payment at collection. 4. Unacceptable handling of the R4,000 security deposit We were advised that our R4,000 security deposit would be released within 13 working days after returning the vehicle. When the deposit was still not available, I contacted the company to enquire about the delay. I was informed that a letter had already been sent to my bank on 28 September 2026 instructing the bank to release the hold. However, instead of the process being completed as expected, I had to obtain a letter from the company and personally visit my bank to have the deposit released. I finally did this myself, and my bank restored the funds to my credit card. Why should a customer have to spend additional time following up and physically visiting the bank to resolve a deposit release that should have been handled properly in the first place? My overall verdict This experience was characterised by poor communication, inadequate customer service, confusing insurance arrangements, an incorrect vehicle return location and an unnecessarily complicated deposit release process. The most frustrating part is that we suffered financial losses and considerable stress because of problems that could have been prevented with proper organisation and customer support. A car rental company has a responsibility to provide clear information, honour the arrangements made during booking and ensure that customers can return vehicles without being put at risk of missing their flights. In our case, that did not happen. I am extremely disappointed with both CarJet and Green Motion Car Hire. I would not choose this service again based on this experience, and I would strongly encourage prospective customers to carefully investigate the insurance terms, vehicle collection arrangements and return procedures before making a booking. This was not the convenient and reliable car rental experience we paid for. It was an expensive, stressful and deeply disappointing ordeal. I hope both companies take this complaint seriously and review their procedures to ensure that other customers do not have to go through the same experience.
1 reviews | Active since Jul 2026
Left a terrible aftertaste
Extremely Disappointing Experience with CarJet and Green Motion Car Hire – Avoid! Our experience with CarJet and Green Motion Car Hire was absolutely unacceptable. What should have been a straightforward car rental turned into a stressful, frustrating and extremely expensive experience. Based on what we experienced, I would strongly advise other customers to think twice before booking with this company. 1. Double insurance charges at OR Tambo Airport We booked and paid for our rental car and insurance through CarJet on 26 June 2026. At the time of booking, we were offered additional insurance that would reduce the security deposit. We accepted this option and paid R685.15 for the insurance. Reference number: SXXU-PYPR-INS Policy number: CJT***8 When we arrived at OR Tambo Airport to collect the vehicle, we struggled to find the rental agents. There was no proper office; instead, two representatives were operating from the parking area using tablets. We were then informed that we had to purchase their insurance to qualify for the reduced deposit. I explained to the representative that we had already purchased insurance through CarJet and showed her our policy documents. However, she paid very little attention to the documents and simply told us that it was not their insurance. We were left with no reasonable alternative but to pay an additional R600 for insurance at the collection point. This meant that we had paid for insurance twice. The R4,000 security deposit was also placed on hold against my credit card. This was a deeply frustrating start to our rental experience. Customers should not be put in a position where they pay for insurance twice because the booking arrangements between the booking agent and the rental company are not properly explained or recognised. 2. Their incorrect location caused us to miss our flight On 27 September 2026, when we had to return the vehicle, the company sent us a pin location to find their staff and hand over the car. Unfortunately, the location was incorrect. We drove up and down approximately three times trying to find them, wasting around 45 minutes. When we eventually stopped at the location provided and tried calling them, nobody answered the phone. While we were waiting, another vehicle belonging to the rental company drove past us. The occupants had to signal for us to follow them so that they could show us where the actual handover point was. Only after we finally found them did they inspect the vehicle. By then, we were extremely late for our flight. We were supposed to board at 12:30, but because of the time wasted trying to locate their staff, we missed our original flight. We had to pay an additional R1,800 to be placed on a standby flight. Fortunately, there were seats available on a later flight at 16:30. This was an incredibly stressful situation that could have been avoided if the company had provided the correct location and answered their telephone. 3. Additional parking charges at Cape Town Airport We also had to pay R750 in parking fees at Cape Town Airport, when the amount should have been only R300. This resulted in an additional R450 in parking costs. To summarise the direct additional costs resulting from these problems: • Additional insurance at collection: R600 • Standby flight penalty after missing our original flight: R1,800 • Additional airport parking costs: R450 Total additional costs: R2,850. This excludes the original R685.15 insurance payment made through CarJet, which we believe was duplicated by the additional insurance payment at collection. 4. Unacceptable handling of the R4,000 security deposit We were advised that our R4,000 security deposit would be released within 13 working days after returning the vehicle. When the deposit was still not available, I contacted the company to enquire about the delay. I was informed that a letter had already been sent to my bank on 28 September 2026 instructing the bank to release the hold. However, instead of the process being completed as expected, I had to obtain a letter from the company and personally visit my bank to have the deposit released. I finally did this myself, and my bank restored the funds to my credit card. Why should a customer have to spend additional time following up and physically visiting the bank to resolve a deposit release that should have been handled properly in the first place? My overall verdict This experience was characterised by poor communication, inadequate customer service, confusing insurance arrangements, an incorrect vehicle return location and an unnecessarily complicated deposit release process. The most frustrating part is that we suffered financial losses and considerable stress because of problems that could have been prevented with proper organisation and customer support. A car rental company has a responsibility to provide clear information, honour the arrangements made during booking and ensure that customers can return vehicles without being put at risk of missing their flights. In our case, that did not happen. I am extremely disappointed with both CarJet and Green Motion Car Hire. I would not choose this service again based on this experience, and I would strongly encourage prospective customers to carefully investigate the insurance terms, vehicle collection arrangements and return procedures before making a booking. This was not the convenient and reliable car rental experience we paid for. It was an expensive, stressful and deeply disappointing ordeal. I hope both companies take this complaint seriously and review their procedures to ensure that other customers do not have to go through the same experience.
1 reviews | Active since Oct 2020
Immoral business transaction
I booked a car through JetCarHire (brokers in Spain, i had no idea!!!) who have Green Motion, Kenings as their service providers in South Africa. I was unaware of this, as one normally scrolls, sees a deal, and books a vehicle. The timeline: I booked the vehicle at 8.30AM on 22 September from Cape Town International to King Shaka Airport Durban for the period 22 September to 6 October. On arrival at Cape Town International Airport at 2.30 pm, I realized I had mistakenly typed in OR TAMBO instead of King Shaka as the pickup and drop off point. I immediately set about trying to contact JetCarHire and Green Motion Kenings to rectify my human error. The nightmare began. I was dealing with automated responses stating that I could not amend my pickup, drop off point!!!! These attempts went on until we boarded our plane at 5.30 pm. I tried contacting Green Motion Kenings whose phone pick up time takes at least 8 minutes. They stated that they could not help me. I informed Green Motion i obviously could not pick the car up at OR TAMBO. I even got an Investec banker to call JetCarHire. No one would help us, the terms and conditions prevented fixing a typo!!!!!\nOut of despair, I used the same companies. I booked a car via JetCarHire and Green Motion Kenings at 5.30 pm in order to collect the car at King Shaka Airport Durban. I had to pay again. On arrival at King Shaka Airport, I received a call from OR TAMBO from a Green Motion agent, stating he had my car for me, despite me informing them that I was flying to King Shaka Airport. I received the other car at King Shaka for my second paid booking.\nI have been communicating with both companies since 22 September and all I receive are automated responses from JetCarHire stating that they can't refund my first booking albeit no car was collected by myself.\nThey just repeat that t and c's were that no change could be made. It was a human error that I tried to rectify on the day and I even used their services again on the same day, parting with my hard earned pension twice.\n\nMore importantly, I have been asking Green Motion Kenings to assist because they are based in South Africa. No one is prepared to help a 68 year old pensioner who made a typo in a drop down box. It wasn't an intentional attempt to change the reservation, after all it was the same day and the same companies were utilized. One service was rendered by JetCarHire Green Motion Kenings but they were paid twice and are refusing to even entertain a plea.\n\nSincerely\nDean Sudding
1 reviews | Active since Oct 2020
Immoral business transaction
I booked a car through JetCarHire (brokers in Spain, i had no idea!!!) who have Green Motion, Kenings as their service providers in South Africa. I was unaware of this, as one normally scrolls, sees a deal, and books a vehicle. The timeline: I booked the vehicle at 8.30AM on 22 September from Cape Town International to King Shaka Airport Durban for the period 22 September to 6 October. On arrival at Cape Town International Airport at 2.30 pm, I realized I had mistakenly typed in OR TAMBO instead of King Shaka as the pickup and drop off point. I immediately set about trying to contact JetCarHire and Green Motion Kenings to rectify my human error. The nightmare began. I was dealing with automated responses stating that I could not amend my pickup, drop off point!!!! These attempts went on until we boarded our plane at 5.30 pm. I tried contacting Green Motion Kenings whose phone pick up time takes at least 8 minutes. They stated that they could not help me. I informed Green Motion i obviously could not pick the car up at OR TAMBO. I even got an Investec banker to call JetCarHire. No one would help us, the terms and conditions prevented fixing a typo!!!!!\nOut of despair, I used the same companies. I booked a car via JetCarHire and Green Motion Kenings at 5.30 pm in order to collect the car at King Shaka Airport Durban. I had to pay again. On arrival at King Shaka Airport, I received a call from OR TAMBO from a Green Motion agent, stating he had my car for me, despite me informing them that I was flying to King Shaka Airport. I received the other car at King Shaka for my second paid booking.\nI have been communicating with both companies since 22 September and all I receive are automated responses from JetCarHire stating that they can't refund my first booking albeit no car was collected by myself.\nThey just repeat that t and c's were that no change could be made. It was a human error that I tried to rectify on the day and I even used their services again on the same day, parting with my hard earned pension twice.\n\nMore importantly, I have been asking Green Motion Kenings to assist because they are based in South Africa. No one is prepared to help a 68 year old pensioner who made a typo in a drop down box. It wasn't an intentional attempt to change the reservation, after all it was the same day and the same companies were utilized. One service was rendered by JetCarHire Green Motion Kenings but they were paid twice and are refusing to even entertain a plea.\n\nSincerely\nDean Sudding
1 reviews | Active since Oct 2013
Appalling service! ********* business!
This experience has been absolutely appalling to put it gentle. I rented a vehicle from Green Motion in August 2026 and returned it on 9 September 2026. The problems started on collection. The first vehicle they tried to give me had dents and scratches and was not in an acceptable condition. I then had to wait approximately two hours in Sandton for another vehicle to be brought from OR Tambo. The vehicle had been driven from OR Tambo to Sandton, yet there was apparently no refuelling to account for that journey. I subsequently returned the vehicle with fuel in the tank and a higher remaining range than when it was provided, yet I have been charged a refuelling fee. Then came the return. I returned the vehicle within the applicable grace period on 9 September but had to wait to be assisted and for the vehicle to be inspected. I was subsequently charged for an additional day, apparently because the contract closure was submitted approximately 20 minutes after the extended time. I asked how is the time I spent waiting for your staff to inspect and process the vehicle my responsibility? No answer I almost missed my flight because of the delays involved in returning the vehicle. And despite all of this, I followed the exact dispute process Green Motion provided to me. I have emailed, disputed the charges and requested the evidence supporting them. I have received no response when I follow up everyday on ***. My approximately R9,000 deposit is still being withheld. THEN I FLEW TO DOHA…This is where the comparison becomes interesting. This was a completely separate rental with a different company in Doha, Qatar, from 9–13 September 2026. I paid a deposit, rented the vehicle, returned it on 13 September and by 28 September, I had already received my deposit back. So no, I don't think the problem is that I am somehow an unreasonable customer. Sometimes, companies can't respect themselves enough to run their businesses properly. Green Motion South Africa staff Mpho, Jody and Nkosinathi have not demonstrated that standard at all I am posting the emails, screenshots, receipts and supporting documentation because the paper trail speaks for itself. I followed your process. Now I'm simply asking Green Motion to follow theirs. I'm still waiting for my R9000 deposit.
1 reviews | Active since Oct 2013
Appalling service! ********* business!
This experience has been absolutely appalling to put it gentle. I rented a vehicle from Green Motion in August 2026 and returned it on 9 September 2026. The problems started on collection. The first vehicle they tried to give me had dents and scratches and was not in an acceptable condition. I then had to wait approximately two hours in Sandton for another vehicle to be brought from OR Tambo. The vehicle had been driven from OR Tambo to Sandton, yet there was apparently no refuelling to account for that journey. I subsequently returned the vehicle with fuel in the tank and a higher remaining range than when it was provided, yet I have been charged a refuelling fee. Then came the return. I returned the vehicle within the applicable grace period on 9 September but had to wait to be assisted and for the vehicle to be inspected. I was subsequently charged for an additional day, apparently because the contract closure was submitted approximately 20 minutes after the extended time. I asked how is the time I spent waiting for your staff to inspect and process the vehicle my responsibility? No answer I almost missed my flight because of the delays involved in returning the vehicle. And despite all of this, I followed the exact dispute process Green Motion provided to me. I have emailed, disputed the charges and requested the evidence supporting them. I have received no response when I follow up everyday on ***. My approximately R9,000 deposit is still being withheld. THEN I FLEW TO DOHA…This is where the comparison becomes interesting. This was a completely separate rental with a different company in Doha, Qatar, from 9–13 September 2026. I paid a deposit, rented the vehicle, returned it on 13 September and by 28 September, I had already received my deposit back. So no, I don't think the problem is that I am somehow an unreasonable customer. Sometimes, companies can't respect themselves enough to run their businesses properly. Green Motion South Africa staff Mpho, Jody and Nkosinathi have not demonstrated that standard at all I am posting the emails, screenshots, receipts and supporting documentation because the paper trail speaks for itself. I followed your process. Now I'm simply asking Green Motion to follow theirs. I'm still waiting for my R9000 deposit.