Appalling service! ********* business!

This experience has been absolutely appalling to put it gentle. I rented a vehicle from Green Motion in August 2026 and returned it on 9 September 2026. The problems started on collection. The first vehicle they tried to give me had dents and scratches and was not in an acceptable condition. I then had to wait approximately two hours in Sandton for another vehicle to be brought from OR Tambo. The vehicle had been driven from OR Tambo to Sandton, yet there was apparently no refuelling to account for that journey. I subsequently returned the vehicle with fuel in the tank and a higher remaining range than when it was provided, yet I have been charged a refuelling fee. Then came the return. I returned the vehicle within the applicable grace period on 9 September but had to wait to be assisted and for the vehicle to be inspected. I was subsequently charged for an additional day, apparently because the contract closure was submitted approximately 20 minutes after the extended time. I asked how is the time I spent waiting for your staff to inspect and process the vehicle my responsibility? No answer I almost missed my flight because of the delays involved in returning the vehicle. And despite all of this, I followed the exact dispute process Green Motion provided to me. I have emailed, disputed the charges and requested the evidence supporting them. I have received no response when I follow up everyday on ***. My approximately R9,000 deposit is still being withheld. THEN I FLEW TO DOHA…This is where the comparison becomes interesting. This was a completely separate rental with a different company in Doha, Qatar, from 9–13 September 2026. I paid a deposit, rented the vehicle, returned it on 13 September and by 28 September, I had already received my deposit back. So no, I don't think the problem is that I am somehow an unreasonable customer. Sometimes, companies can't respect themselves enough to run their businesses properly. Green Motion South Africa staff Mpho, Jody and Nkosinathi have not demonstrated that standard at all I am posting the emails, screenshots, receipts and supporting documentation because the paper trail speaks for itself. I followed your process. Now I'm simply asking Green Motion to follow theirs. I'm still waiting for my R9000 deposit.