Re: Complaint regarding poor service and warranty issues with my vehicle

I am writing to express my disappointment and frustration with the service I received from GWM Midrand. I brought my vehicle in for servicing and warranty repairs on [date] and again on [date]. Unfortunately, my experience was marred by poor communication, vague explanations, and unfulfilled promises.

Despite my vehicle being under warranty, I was made to feel like the issues I was trying to address were excessive and that the dealer who sold me the car may have sold me a damaged vehicle without disclosure. The service team failed to provide me with a clear report on the vehicle's history, including whether it had been in an accident.

To add insult to injury, I was charged R1400 for diagnostics, and many of the issues I reported were not addressed. The service team promised to send me a detailed explanation of the damages via email, which I could use to seek compensation from the dealer. However, it has been over a month, and I have yet to receive this email.

Furthermore, the ***** at the back of my car became loose and fell off, and I was told that I would be notified once the replacement bolt was available. It has been over a month, and I have heard nothing.

My vehicle's sensor is also no longer working, and I have been waiting for three weeks for a decision on whether the warranty will cover the repairs.

I am extremely dissatisfied with the level of service I received from GWM Midrand. As a customer, I expect transparency, clear communication, and a commitment to resolving issues promptly. Unfortunately, my experience has fallen far short of these expectations.

I request that you look into this matter urgently and take immediate action to address the outstanding issues with my vehicle. I would appreciate a prompt response regarding the actions you will take to rectify this situation.