Based on recent customer reviews, GWM SA is drawing sustained criticism for after sales support rather than the vehicles themselves at point of purchase. Owners of P300, Haval Jolion, H6 and Tank 300 models describe repeat workshop visits, gearbox, brake, battery and infotainment faults, and warranty claims that are declined or stall pending head office approval. Parts waits stretching into months, unanswered calls, and no courtesy vehicles feature across Umhlanga, Brits, Boksburg, Mobeni and Cape Gate branches. Isolated praise goes to individual staff at Boksburg and Shelly Beach for professionalism and urgency.
TrustIndex
2
NPS Score
-91
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About GWM SA
What do customers say about GWM SA?
Based on recent customer reviews, GWM SA is drawing sustained criticism for after sales support rather than the vehicles themselves at point of purchase. Owners of P300, Haval Jolion, H6 and Tank 300 models describe repeat workshop visits, gearbox, brake, battery and infotainment faults, and warranty claims that are declined or stall pending head office approval. Parts waits stretching into months, unanswered calls, and no courtesy vehicles feature across Umhlanga, Brits, Boksburg, Mobeni and Cape Gate branches. Isolated praise goes to individual staff at Boksburg and Shelly Beach for professionalism and urgency.
Is GWM SA trustworthy?
GWM SA has a TrustIndex of 2 out of 10 on Hellopeter, based on 40 reviews in the last 12 months. Hellopeter has tracked GWM SA across 264 total reviews. How is the TrustIndex calculated? →
Recent reviews (40)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2024
Horrible
FIKILE FROM GMW Midrand is just the worst person ever. He ignores calls, he makes promises he never keeps...empty unmet process. He never gives feedback. And then when we call him he says "ooh sorry'. WHAT ******* IS THAT??? Does he even like his job or his just doing it nje??? He must go work for candy crush cos his always on the phone ****erally his phone is on his hands but he ignores calls and never calls back). Im just fed up. Annoyed actually.
1 reviews | Active since May 2024
Horrible
FIKILE FROM GMW Midrand is just the worst person ever. He ignores calls, he makes promises he never keeps...empty unmet process. He never gives feedback. And then when we call him he says "ooh sorry'. WHAT ******* IS THAT??? Does he even like his job or his just doing it nje??? He must go work for candy crush cos his always on the phone ****erally his phone is on his hands but he ignores calls and never calls back). Im just fed up. Annoyed actually.
1 reviews | Active since Sept 2026
Dear *** Customer Service Team, I am writing to formally escalate my complaint regarding the appalling service I have received.
Dear *** Customer Service Team, I am writing to formally escalate my complaint regarding the appalling service I have received. My vehicle has been left unusable due to repeated errors and unacceptable delays caused by your team. Firstly, the wrong part was ordered for my vehicle. When this mistake was acknowledged, I was told the correct part was on back order for weeks. After months of waiting, I was then informed the part was not in stock and would need to be imported from China. This sequence of errors and delays is entirely unacceptable. Throughout this ordeal, I have been denied a courtesy car, leaving me without transport while suffering the consequences of your mistakes. This demonstrates a complete disregard for customer care and responsibility. I demand immediate resolution of this matter, including: - Confirmation of when the correct part will arrive and be fitted. - Provision of a courtesy car until my vehicle is repaired. - A formal apology for the distress and inconvenience caused.
1 reviews | Active since Sept 2026
Dear *** Customer Service Team, I am writing to formally escalate my complaint regarding the appalling service I have received.
Dear *** Customer Service Team, I am writing to formally escalate my complaint regarding the appalling service I have received. My vehicle has been left unusable due to repeated errors and unacceptable delays caused by your team. Firstly, the wrong part was ordered for my vehicle. When this mistake was acknowledged, I was told the correct part was on back order for weeks. After months of waiting, I was then informed the part was not in stock and would need to be imported from China. This sequence of errors and delays is entirely unacceptable. Throughout this ordeal, I have been denied a courtesy car, leaving me without transport while suffering the consequences of your mistakes. This demonstrates a complete disregard for customer care and responsibility. I demand immediate resolution of this matter, including: - Confirmation of when the correct part will arrive and be fitted. - Provision of a courtesy car until my vehicle is repaired. - A formal apology for the distress and inconvenience caused.
1 reviews | Active since Apr 2026
POOR!!!!!!!!!!!
Following our communication sent through to Haval/GWM SA, and the feedback received thereafter, we would like to formally lodge our complaint against Haval SA / GWM SA and request the assistance in this matter. To date, despite the time that has passed and the vehicle having been in GWM's possession for an extended period, we still have not received a clear indication of the findings, the outcome of the investigation, or what the proposed final resolution will be. We have made numerous attempts to obtain clarity and have remained patient throughout the process. However, we cannot continue indefinitely without a clear response or resolution, particularly given the nature of the issue and the safety concerns surrounding the vehicle. Please refer to the latest correspondence attached/forwarded for the full history and GWM SA's most recent response. We are formally requesting that this matter now be escalated to the relevant Motor Industry Ombudsman for assistance and independent intervention, as we have been unable to reach a satisfactory resolution directly with Haval/GWM SA. We would appreciate your guidance on the process from here and confirmation of the next steps required from our side to have the matter formally taken up by the Ombudsman. We trust that the Ombudsman will be able to assist in obtaining clarity, accountability and a fair resolution to this matter.
1 reviews | Active since Apr 2026
POOR!!!!!!!!!!!
Following our communication sent through to Haval/GWM SA, and the feedback received thereafter, we would like to formally lodge our complaint against Haval SA / GWM SA and request the assistance in this matter. To date, despite the time that has passed and the vehicle having been in GWM's possession for an extended period, we still have not received a clear indication of the findings, the outcome of the investigation, or what the proposed final resolution will be. We have made numerous attempts to obtain clarity and have remained patient throughout the process. However, we cannot continue indefinitely without a clear response or resolution, particularly given the nature of the issue and the safety concerns surrounding the vehicle. Please refer to the latest correspondence attached/forwarded for the full history and GWM SA's most recent response. We are formally requesting that this matter now be escalated to the relevant Motor Industry Ombudsman for assistance and independent intervention, as we have been unable to reach a satisfactory resolution directly with Haval/GWM SA. We would appreciate your guidance on the process from here and confirmation of the next steps required from our side to have the matter formally taken up by the Ombudsman. We trust that the Ombudsman will be able to assist in obtaining clarity, accountability and a fair resolution to this matter.
1 reviews | Active since Sept 2026
Juan provides poor customer service
I bought a vehicle from GWM eastrand, my first big purchase, my car recently broke down and I was told it had just come from service, apparently the slave cylinder was not working or damaged, I was serviced by Juan and he has displayed poor customer service, ******** and dismissive, he undermines every message that I have sent to him it’s almost a month without my car and I have no means of transport. I have been waiting for three weeks for a courtesy car still no provision no update on the progress of the repair. Please dont buy your car at GWM eastrand
1 reviews | Active since Sept 2026
Juan provides poor customer service
I bought a vehicle from GWM eastrand, my first big purchase, my car recently broke down and I was told it had just come from service, apparently the slave cylinder was not working or damaged, I was serviced by Juan and he has displayed poor customer service, ******** and dismissive, he undermines every message that I have sent to him it’s almost a month without my car and I have no means of transport. I have been waiting for three weeks for a courtesy car still no provision no update on the progress of the repair. Please dont buy your car at GWM eastrand
1 reviews | Active since Aug 2026
Refusal to fix my GWM PSERIES
The GWM the Glen, has refused repairing my new bakkie on warranty telling me it's diesel contamination. Whilst Astron Garage is refuting the diesil contamination claims. The Glen keeps changing the amounts I'm charged and they are not even giving me the full diagnostic report
1 reviews | Active since Aug 2026
Refusal to fix my GWM PSERIES
The GWM the Glen, has refused repairing my new bakkie on warranty telling me it's diesel contamination. Whilst Astron Garage is refuting the diesil contamination claims. The Glen keeps changing the amounts I'm charged and they are not even giving me the full diagnostic report
1 reviews | Active since Apr 2017
Terrible Service from GWM PMB and Canabis found in car
After a month of waiting for our Haval H6 to be repaired for a water pump issue, we finally collected our vehicle from Haval Pietermaritzburg today. Unfortunately, our experience was nothing short of shocking. Throughout the repair process, communication was almost non-existent. Calls went unanswered, messages weren't returned, and we constantly had to chase the dealership for updates. When we arrived to collect our vehicle, it hadn't even been washed after being at the dealership for a month. The most disturbing part came when I found cannabis in the centre console of our vehicle. When I questioned a staff member about it, I was accused of it being mine, which I found very offensive and completely out of line. Finding this in my vehicle that had been in the dealership's possession for a month was completely unacceptable and shocking. I have little kids that travel in my car. Instead of addressing my concerns with the seriousness, I was simply told to calm down. No apology, no sorting out the matter. We have formally lodged a complaint with Haval South Africa and are requesting a full investigation into what happened, along with a refund for the unacceptable level of service we received. We are sharing our experience so that other customers are aware and in the hope that Haval South Africa will take meaningful action. We simply expected professionalism, accountability, and respect as customers. #HavalSouthAfrica #HavalPietermaritzburg #CustomerService #ConsumerRights
1 reviews | Active since Apr 2017
Terrible Service from GWM PMB and Canabis found in car
After a month of waiting for our Haval H6 to be repaired for a water pump issue, we finally collected our vehicle from Haval Pietermaritzburg today. Unfortunately, our experience was nothing short of shocking. Throughout the repair process, communication was almost non-existent. Calls went unanswered, messages weren't returned, and we constantly had to chase the dealership for updates. When we arrived to collect our vehicle, it hadn't even been washed after being at the dealership for a month. The most disturbing part came when I found cannabis in the centre console of our vehicle. When I questioned a staff member about it, I was accused of it being mine, which I found very offensive and completely out of line. Finding this in my vehicle that had been in the dealership's possession for a month was completely unacceptable and shocking. I have little kids that travel in my car. Instead of addressing my concerns with the seriousness, I was simply told to calm down. No apology, no sorting out the matter. We have formally lodged a complaint with Haval South Africa and are requesting a full investigation into what happened, along with a refund for the unacceptable level of service we received. We are sharing our experience so that other customers are aware and in the hope that Haval South Africa will take meaningful action. We simply expected professionalism, accountability, and respect as customers. #HavalSouthAfrica #HavalPietermaritzburg #CustomerService #ConsumerRights
1 reviews | Active since Aug 2026
GWM MOBENI
Terrible service from GWM Mobeni. Endless problems from the time I purchased my HAVAL in September 2025. Lost track of how many times it's been there for repairs. No communication from the branch while my vehicle is sitting there for almost 2 months now. As per GWM customer service they still waiting for the part, for 2 months😡 and no courtesy vehicle arranged. They don't know the meaning of customer care.
1 reviews | Active since Aug 2026
GWM MOBENI
Terrible service from GWM Mobeni. Endless problems from the time I purchased my HAVAL in September 2025. Lost track of how many times it's been there for repairs. No communication from the branch while my vehicle is sitting there for almost 2 months now. As per GWM customer service they still waiting for the part, for 2 months😡 and no courtesy vehicle arranged. They don't know the meaning of customer care.
1 reviews | Active since Nov 2013
BEWARE OF GWM MIDRAND, HATFIELD GROUP AND HAVAL SA
Bought a P300 new last year July and immediately noticed a gearbox issue with a jerk on 1st gear. After 5 times of the bakkie going back and forth to the dealer, i have now been advised that they have no further solutions. Be very wary of GWM Midrand. GWM Haval SA and Hatfield Group. As they are all now ignoring emails and calls.
1 reviews | Active since Nov 2013
BEWARE OF GWM MIDRAND, HATFIELD GROUP AND HAVAL SA
Bought a P300 new last year July and immediately noticed a gearbox issue with a jerk on 1st gear. After 5 times of the bakkie going back and forth to the dealer, i have now been advised that they have no further solutions. Be very wary of GWM Midrand. GWM Haval SA and Hatfield Group. As they are all now ignoring emails and calls.