POOR!!!!!!!!!!!

Following our communication sent through to Haval/GWM SA, and the feedback received thereafter, we would like to formally lodge our complaint against Haval SA / GWM SA and request the assistance in this matter.

To date, despite the time that has passed and the vehicle having been in GWM's possession for an extended period, we still have not received a clear indication of the findings, the outcome of the investigation, or what the proposed final resolution will be.

We have made numerous attempts to obtain clarity and have remained patient throughout the process.

However, we cannot continue indefinitely without a clear response or resolution, particularly given the nature of the issue and the safety concerns surrounding the vehicle.

Please refer to the latest correspondence attached/forwarded for the full history and GWM SA's most recent response.

We are formally requesting that this matter now be escalated to the relevant Motor Industry Ombudsman for assistance and independent intervention, as we have been unable to reach a satisfactory resolution directly with Haval/GWM SA.

We would appreciate your guidance on the process from here and confirmation of the next steps required from our side to have the matter formally taken up by the Ombudsman.

We trust that the Ombudsman will be able to assist in obtaining clarity, accountability and a fair resolution to this matter.