Poor customer service

I brought my Haval H6 GT last year around June 24 and came in for the service this year and now my car has a cluster problem it’s blank nothing works at all not see any alarms and brought it in on the 10th it’s now 2 weeks nothing has been done and when I asked from the dealership in lydenburg they say still waiting for haval head office to approve till this day I’m really disappointed by the head office for not respecting their clients