Poor Back Up

recently purchased a GWM H5 secondhand. I needed some bits from GWM and duly went to Raceview who is the local dealer for GWM / Haval. I ordered a spare key and was quoted close to R 5000.00! but I needed a spare so I ordered the key it now has to go into Raceview Motors for them to read the codes the time would need it would be +/- 2 Hours to grab the code from the EPROM. They obviously think that I am totally stupid as it takes about 5 minutes with the correct software. The story doesn't end there they also want to charge me for getting the codes from China and taking it in a 2nd time to code the key! This can be done in 10 minutes not a week! Another charge appearing on the quote was 896.00 to cut the key I went to the local locksmiths to cut the key R60.00 Why is Raceview charging 15 times more! I also wanted an owner's manual none in stock in SA. I contacted GWM/Haval SA about this and was told to approach a dealer and I informed them that I had approached a dealer and the 'No stock' Situation. None of these manuals are available in South Africa. GWM would approach GWM/Haval in China. Still awaiting an answer!! I told them even if they have a PDF that would be fine. Service Back up is pretty shocking and they treat people like fools. I am a registered engineer I know how long an EPROM Code Takes.

Extracted from GWM SA Website and I quote Our supply rate of spare parts exceeds 90%, and we supply the balance of the spare parts within 14 business days to dealerships.