SB
Sylvia B

1 reviews | Active since Apr 2018

04 Apr 2018, 13:15

NO STAR! GWM Roodepoort & H5 - shocking!!

We originally purchased a Steed 2.2 Dbl cab from GWM Roodepoort, which we were very happy with, but then it got ****** and Tracker never traced it. We then bought a H5 in Aug 2015, again from Roodepoort, which was in the workshop 5 times before it's first service. It has had the alternator replaced twice, onboard computer 3 times, steering block/pump/rod... replaced 7 times and the last time was 3 weeks ago on top of ******s Pass in Pilgrims when the rod broke and had no steering (we could have gone tumbling down with our parents). Not once have we had a response from any of our complaint e-mails from customer service, the dealership or GWM h/o. The dealer just shrugs his shoulders and says "trade in". But the next person to buy this car will be ****ed because of this continuous fault. We had almost R11 000 expenses with the last breakdown because of the GMW Lydenburg diagnostic testing, tow-in from Lydenburg, overnight accommodation, meals and transport back to Modimolle (parents) and Krugersdorp but it doesn't seem like we will receive any re-imbur*****t. We have laid a case with the Ombudsman but apparently we won't get anything out of them either. What on earth is a person to do? From faulty vehicle, bad service (because dealer doesn't call with follow-ups), and everything in between. This vehicle should have been recalled! Our patience and politeness has now run out.

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