Haval warranty not paying

Good day Deena and Krishnan

Hope you are well.

I bought a Haval H2 1.5T Luxury on the 23 May 2018. I loved the car and I was very excited, the dealer in Boksburg Haval was very friendly and I would recommend anyone to buy a car from them.

When I drove from the dealership the clutch felt hard but I thought It was due to the fact that the car is brand new. I drove the car for 2 weeks and dropped my friend in town on the 08 June 2018 in town at night around about 18:00. As I was driving down a dark road and got to the stop street, as I was about to go over the stop street the clutch did not wanted to move/perform as designed. I managed after so much effort to get it into first gear and drive over the stop street, however the clutch did not wanted to change to second gear or any other gear and got to a standstill. I managed to put on my hazards and I was so scared as it was in the hard of Johannesburg town. Some good Samaritan came to my rescue to push my car to the nearest garage with the petrol employees assisting. I was still trying the clutch as they push the car as I was so confuse as to why the new car was behaving this way, and I just saw smoke coming from the bonnet. We eventually got to the garage where I called my insurance which is King Price insurance. They came after 2 hours and towed my car to GWM rosettenville, I gave the car keys to a indian man in charge and signed the papers. In the process I lost my phone as I was moving my stuff from the car to the tow truck to take me home. On the Monday I experienced a ashmtha attack and stomach pains and was taken to hospital. Upon my return from hospital the Tuesday I managed to contact dealership upon doing a sim swop and spoken to Waldie at the parts department in Rossentenville. He was kind and told me they called me that they tried to get hold of me on the Monday to get my permission to open the bonnet for investigation as to what caused the problem. I provided permission and Waldie told me Carlos will contact me.

Carlos eventually contacted me the Thursday and told me he have never seen such a thing where the clutch where burnt out and the fly wheel (technically this did not mean anything to me). He said the cost is my fault and it is not a factory problem and I should pay R24000. I asked if the warranty did not cover the above issue and he told me no and he did not wanted to attempt submitting the claim. I made a loan from my cousin for R10 000 as he said I need to pay a deposit, I was so desperate for my new car to be fixed that I asked my friend to drop me at the dealership to make the payment.

When I got to the dealership, I never felt such ****** and ***ist behavior from a consultant. Carlos made me feel so small and was more worried about the hand marks on the car then the actual problem of the clutch. I am *** and he made me feel as if I am nothing and just a number.

I am told that I need to wait for 4 to 6 weeks for a fly wheel, which I bought a new car. I am not happy with the service and are seeking legal and advice. If no resolution is taking place in the next 7 days I will have no option but to report the matter to the Ombudsman.

Please be so kind to assist with the above matter.

Thanks for your assistance in advance.

Kind Regards Enver ********** 803 I called my car insurance (king price to tow my car)