KB
Kerry B

1 reviews | Active since Dec 2020

11 Jul 2025, 14:33

HAVAL JOLION MANUFACTURING DEFECT AND NO CUSTOMER SERVICE

I bought my Haval Jolion from Haval Hillcrest in August 2023 brand new. I experienced shuddering on my steering wheel and reported it in November that year. The sales person who sold me the car advised there was a recall on these vehicles due to faulty brake discs and told me i have to send it to their workshop to take a look. They booked it in on the 14/11 and advised it was the brake discs and they will skim it - I instructed them not to skim it and replace it as it was a brand new vehicle. HOWEVER they went ahead and skimmed it. The shuddering continued and i called another Haval (Haval Tollgate) to see what my rights were - they said it should of been replaced and told me to bring it there. Haval Tollgate on the 20/11 replaced the front brake discs. The shuddering STILL CONTINUED so I had to take it back and they replaced the back breaks. After a few months the shuddering returned - i took it back again and now the workshop says they cannot find any fault!!!!! I then took my car in for the 30,000km service and advised them to please check as it has not gone away, - I was then called to say I must now pay for my brake discs due to it not being in warranty!!!!!!! its been replaced numerous times and admitted to there being a problem. I called Altricia at customer care, she got hold of Haval Hillcrest and they said they will offer me a discount. Why should i pay when this is a manufacturing defect!!!! I asked for someone senior to look into this and 3 months later they are not returning my calls or emails. as per GWM..... My car is not even 2 years old and is my 1st car i have purchased brand new and having endless problems. I have owned a Kia Picanto for 13 years - no issues, Ford Ecosport for 5 years never had issues. now every service i am expected to replace and pay for new brake discs due to a manufacturing defect!!!!!! DISGUSTED AND WILL NEVER EVER RECOMMEND HAVAL TO ANYONE!!!!!

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