GWM shocking customer care

GWM Tank 300 Overheating & Poor Customer Service • Date/Time of Incident: 21 July 2025 at 09:45 • Issue: Tank 300 overheated 25 minutes outside Dullstroom Roadside Assistance: • Contacted GWM Roadside Assistance, which is subcontracted to the AA • Vehicle was towed to Lydenburg, but they’re not GWM Tank dealers • Redirected to Middelburg, which also lacked Tank service capability • Finally towed to Witbank—took 3 tow truck changes one due to unroadworthy vehicle and two due to GWM / AA not knowing what the dealerships specialize in. • Arrival in Witbank: 17:17 (over 7.5 hours after breakdown) Customer Service Issues: • Requested a courtesy vehicle; GWM declined—left stranded 150 km from home (Johannesburg) • Had to book and pay for overnight hotel accommodation • GWM agent Altricia at Customer Care was arrogant, with a “take it or leave it” attitude Repair Process: • Problem Identified: Faulty water pump • Warranty Claim Approval: Took GWM 3 days (approved on 24 July) • Parts Delivery & Repair: Additional 5 days, vehicle collected 30 July (8 days after breakdown) • Post-Repair Issues: • Requested cleaning of engine (due to spilled refrigerant) and inspection of squeaky brakes • Dealer (Witbank Service Manager: Philip) said he cleaned refrigerant “as best he could” and denied brake squeak • Engine remained soiled and brake issue persists