svdm
sarel v d merwe

1 reviews | Active since Feb 2017

03 May 2018, 15:23

GWM service is poor

I bought a GWM steed 5 2.0 wgt bakkie in October 2017 at Gwm Gezina Pretoria. The engine broke down on 33500 km on the 18th Apr 2018, i took it to GWM for repairs at Gezina dealer . On the 20th Apr 2018 they told me they have to replace the engine and they dont have spares ,they have to order from the factory . I asked them for a courtesy car , they told me they dont have courtesy cars .After a long fight they said they will give me a rental bakkie ,i received a rental car on the 26 th APR 2018 , now i must pay the kms after 200km . I drive every day +_ 200km a day to work and back , that is not even for other uses . I did asked the dealer support manager Floris du toit and custom care manager Leon Ellis phone no ********** /9666 a few times . Gwm customer care ad says our service commitment is to provide an all-round quality service and meet all of our customers request .One that takes great pride in seeing happy,satisfied customers on the roads in South Africa .GWM srtives to make your journey with us as hassle-free and enjoyable as possible. I am not happy customer .

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