GWM SA

Owning a P SERIES 4x4 has not been a pleasant experience. The vehicle had been experiencing problems with an engine warning light on the dashboard, and the vehicle going into limp mode. After 9 months and several visits to the Haval dealership in Cape Town, who I must say have done their best to try and rectify the problem. I am extremely disappointed in GWM and their customer care. Numerous parts have been replaced, and still the problem persists. The process and procedure of having parts ordered and replaced under their warranty systems as absolutely ridiculous. Firstly, there are very few parts available, and when they are available, it still takes weeks to follow warranty procedures before the work can be implemented. I have written to GWM and the customer care several times, and to date have not received a single reply or response. As mentioned previously, the dealership has been extremely accommodating in their efforts to resolve the problem. I believe it is the GWM group that is responsible here! Lots and lots of promotional canvassing, but VERY LITTLE BACKUP!!!