GWM Head Office Needs to Urgently Intervene (Parts/Spare Dpt. Fourways)

It's been a month and still no follow up or feedback, left countless messages, chatted to Tebogo, Sipho and Michael and STILL nothing. I require a Spare Tyre Rod Jack (the contraption that lowers the spare tyre from the bottom back of the vehicle) for a GWM Hover 2010 model 4x4.