GWM HAVAL MARK MOSTERT DISGRACE

What a disgrace it is dealing with your Mark Mostert! I referred my gearbox which pops out of 5th gear to him as the supposed Dealer Principal, in January. The reason for my having to refer the matter in the first instance is as a result of the supposed Service Manager Jacques Cornelson having not resolved the issue. Over a year later I have been driving a 2 year old Haval Jolion WHICH I BOUGHT NEW, without a working 5th gear!! What a disgraceful reflection on your Company!! Mr Conrad Groenewald, as the CEO of GWM/Haval - are you aware of how your customers are treated by these two employees of yours? I can tell you that I have been severely compromised. I never signed up to drive a 6-gear car with 5 gears. Nor did I choose to be put in dangerous situations by driving a car which suddenly jumps out of gear into neutral. Jacques Cornelson has refused to provide a date when my car can be booked in at the gearbox repair centre. Mark Mostert flat refuses to respond to my emails and in so doing, has refused to honour my warranty agreement. What sort of a Company is this Mr Groenewald. How can you expose the clients of the business you head up to individuals who conduct themselves in this manner? It really is an absolute disgrace. And yes, I will be more than happy to forward the emails containing the facts as detailed above. I am now referring this long outstanding matter to you now Mr Groenewald - I would like my rights upheld and the gearbox fixed as a matter of urgency!