JP
JONGIKAYA P

1 reviews | Active since Jul 2019

09 Feb 2023, 13:47

GWM Durban not being transparent with the vehicle we bought

We bought a brand new STEED 5 MY22 2.0 SX S CAB 4X4 GWM year model 2023 from GWM DURBAN CENTRAL which is on 41 Henwood Road Durban. On the 1st of February 2023 they had sent us an Offer To Purchase with the reference number OTP002926. The vehicle is for business under the business name: AFS FUNERAL SERVICES PTY LTD. The Sales Consultant name which was handling the deal was Marshall Mutasa. Two days ago we made the full payment in cash for the vehicle and the vehicle was picked up yesterday from the dealership by one of our drivers. Now it is my understanding with every single vehicle I have bought especially a brand new vehicle that it comes with a service plan, this is also advertised on your website. When the vehicle arrived and after assessing the car I noticed that there is no service book and no documentation related to it inside the car. I call the sales consultant and dealership and they only now inform me that the vehicle I bought brand new does not come with a service plan. Never was this mentioned nor explained to me prior to purchasing the vehicle. After back and forth with the dealership principal he tells me if I wish to be the vehicle serviced by them I would need to drive the car from Mthatha Eastern Cape all the way to Durban KZN. I believe this to be very unfair and also ******* in a way. I explain to the manager that the distance would be an inconvenience can you guys not make an arrange with my nearest dealership for when the time comes for service the car can be taken to the nearest GWM service department. Please urgently assist in this matter.

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