1 reviews | Active since Aug 2011
Don't buy a GWM P-Series before reading this.
Bought a brand new P-Series from Thorp Table view. Car developed a wind noise that became unbearable while driving. Took it to the dealership and the technician also pickup on the noise. Thorp then sent it to a panel shop and they reported that there was nothing that can be fixed. All the while i am dealing with the marketing people of GWM, no contact from senior customer care at GWM. I then resorted to Facebook and LinkediN to find someone senior to speak with as i was gobsmacked that a social media manager at GWM has the authority to close a case. I then went to the panel shop myself and they admitted the demo vehicle used by the dealership had a worse noise than my bakkie. After a frustrating 2 weeks i was able to get a meeting with the dealer principal and gave me empty promises to investigate. They have all ignored me since. Only option now is the ombudsman. Its **** like this that make clients not want to buy a GWM/Haval because of the **** customer care from the dealers they appoint. Stop being ***ards and get a manager to contact me.
