Disappointed with Lack of Transparency and After-Sales Support

I purchased a brand-new Haval Jolion from GWM Haval Mokopane in July 2024, trusting that I was receiving a quality vehicle with full manufacturer support. Unfortunately, I later discovered that the battery fitted in the vehicle was not the correct specification, which has now impacted the validity of my warranty.

This critical information was never disclosed to me at the time of purchase. When I raised the issue with the dealership, I expected prompt assistance — instead, I’ve experienced delays, poor communication, and no clear resolution.

As a customer who financed this vehicle in good faith, I feel let down by the lack of accountability and transparency. I am now left with a vehicle that may not be fully covered under warranty due to a dealership oversight.

I urge GWM Haval Mokopane to take responsibility and resolve this matter urgently. Customers deserve honesty and proper after-sales support — especially when it comes to something as important as a vehicle warranty.