Complaint Against GWM South Africa

Complaint Against GWM South Africa

I am writing to express my deep dissatisfaction with GWM South Africa and Haval Midrand regarding the issues I have encountered with my GWM P Series 2022 model double cab.

At the end of May 2024, my car began struggling to start, requiring a hard start. I took my car to Haval Midrand for inspection and repair. Initially, I was informed that the issue was due to a failing battery. After taking the battery for testing, it was found to be in a healthy state. I requested another test in my presence at Haval Midrand, which also confirmed that the battery was in good condition.

In the first week of June 2024, I was informed that GWM South Africa had requested tests on the oil and diesel in my car. From June until late July 2024, I was told that different tests were being conducted. After much pressure from my side, I was finally informed that my warranty claim was declined due to diesel contamination with water—a test supposedly conducted about 10 weeks ago.

Moreover, I have been made aware of a second vehicle with a similar defect, parked at Haval Midrand. The reasoning given—diesel contamination—is simply untrue. I have requested the lab results report multiple times, but all I receive are empty promises.

I am appealing to everyone facing similar challenges to stand up and make noise on all social platforms. I strongly suspect this is a manufacturing defect that GWM does not want to acknowledge.

Besides approaching the Ombudsman, could anyone advise where else I can formally send my complaint?

Thank you.